Privacy Policy

Last updated: 6 October 2026

iJATTA Limited (“iJATTA”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use and protect personal information when you visit our website, contact us about a property, apply to rent a home, or communicate with us as a tenant.

Who is responsible for your information?

iJATTA Limited is the organisation responsible for deciding how and why your personal information is used. If you have questions or want to exercise your privacy rights, contact us at [email protected].

Information we may collect

Depending on how you interact with us, we may collect:

  • Contact details, such as your name, email address, telephone number and correspondence address.
  • Information you provide in a property enquiry, rental application or tenancy-related communication.
  • Information needed to assess and manage a tenancy, which may include identity, employment, income, reference and affordability information.
  • Information about a tenancy or property issue, such as maintenance requests, inspection arrangements and communications with you.
  • Technical information about your visit to our website, such as your IP address, browser type and pages viewed, where this is collected through cookies or similar technologies.

Please do not send us sensitive personal information unless it is necessary for your enquiry or we have asked you to provide it.

How we use your information

We may use your personal information to:

  • Respond to enquiries and arrange property viewings.
  • Consider rental applications and carry out appropriate identity, reference or affordability checks.
  • Prepare, enter into and manage tenancy arrangements.
  • Respond to maintenance requests and manage the care and safety of our properties.
  • Communicate with tenants, applicants, property owners and service providers.
  • Meet legal, regulatory, accounting and insurance requirements, and establish or defend legal claims.
  • Operate, maintain and improve our website and protect it from misuse.

Our legal grounds for using information

Data protection law requires us to have a legal basis for using personal information. Depending on the circumstances, we rely on one or more of the following:

  • Contract: where information is needed to take steps at your request before entering into a tenancy, or to perform a tenancy agreement.
  • Legitimate interests: to respond to enquiries, manage and maintain properties, communicate with relevant people, and operate our business, where those interests are not overridden by your rights.
  • Legal obligation: where we need to comply with a law or regulatory requirement.
  • Consent: where we ask for your permission for a particular use, such as certain optional cookies. You can withdraw consent at any time.

Who we may share information with

We may share relevant information with people or organisations who help us provide and manage our rental services. These may include property maintenance contractors, referencing or identity-check providers, professional advisers, insurers, website or IT service providers, and public authorities where we are legally required to do so.

We only share information that is reasonably necessary for the relevant purpose. We do not sell your personal information.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including to meet legal, accounting or reporting requirements and to handle disputes. The appropriate period depends on the type of information and our relationship with you. When information is no longer needed, we will securely delete it or anonymise it.

Cookies and website technology

Our website may use cookies or similar technologies that are necessary for the site to function. If we use optional analytics or other non-essential cookies, we will seek your consent where required. You can also manage cookies through your browser settings; disabling some cookies may affect how the website works.

Keeping information secure

We use appropriate measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. No method of transmitting or storing information is completely secure, but we take reasonable steps to protect the information we hold.

Your rights

Under data protection law, you may have the right to request access to your personal information, ask us to correct or delete it, restrict or object to certain processing, or request a copy in a portable format. Where we rely on consent, you can withdraw it. These rights depend on the circumstances and may be subject to legal exceptions.

To make a request, email [email protected]. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint.

Third-party websites

Our website may link to other websites. We are not responsible for the privacy practices of those sites. Please read their privacy policies when you visit them.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

For privacy questions or requests, contact us at [email protected].